Refund Policy

Ticket Refund Policy

All ticket sales are final. Because our events have limited capacity and seats are often released to a waitlist, we're unable to offer refunds for changes in plans.

Emergencies: We understand that life happens. If you're unable to attend because of a medical emergency, a family emergency, or another serious unforeseen circumstance, please contact us at hoy@diwamag.co before the event. Emergency refund requests are reviewed case by case and approved at DIWA's discretion. Approved refunds will be issued to the original form of payment within 10 business days.

Can't make it? You're welcome to transfer your ticket to a friend or family member. Just email us at hoy@diwamag.co with their name before the event. If you'd rather release your seat, let us know and we'll offer it to someone on our waitlist.

Add-ons and donations: Live portrait add-ons are non-refundable once your portrait has been drawn. Donations are non-refundable.

Event changes: If DIWA cancels or reschedules an event, ticket holders will receive a full refund or the option to transfer their ticket to the new date.

Memberships: Refunds for DIWA Membership are covered in our Membership Terms.