Refund Policy

Ticket Refund Policy

All ticket sales are final. Because our events have limited capacity and seats are often released to a waitlist, we're unable to offer refunds for changes in plans.

Emergencies: We understand that life happens. If you're unable to attend because of a medical emergency, a family emergency, or another serious unforeseen circumstance, please contact us at [email] before the event. Emergency refund requests are reviewed case by case and approved at DIWA's discretion. Approved refunds will be issued to the original form of payment within [10 business days].

Can't make it? You're welcome to transfer your ticket to a friend or family member. Just email us at [email] with their name before the event. If you'd rather release your seat, let us know and we'll offer it to someone on our waitlist.

Add-ons and donations: Live portrait add-ons are non-refundable once your portrait has been drawn. Donations are non-refundable.

Event changes: If DIWA cancels or reschedules an event, ticket holders will receive a full refund or the option to transfer their ticket to the new date.